Open Enrollment 2025

As you review your health plan options for 2025, please note that Psychiatric Alternatives & Wellness Center (PAWC) will be out-of-network with Aetna effective December 1, 2025.

PAWC will continue to participate with the following plans in 2025/ 2026:

  • Alameda Alliance
  • Anthem Blue Cross (CA)
  • Blue Shield of California
  • Carelon Behavioral Health
  • Compsych
  • Cigna (Evernorth)
  • Health Net
  • Health Plan San Mateo
  • Kaiser
  • San Francisco Health Plan
  • Sharp
  • Triwest
  • UnitedHealthcare / Optum
  • VHP
  • Wellfleet

For questions about your coverage or continuity of care options, please contact our Billing Team at billing@psychiatricalternatives.com.

Privacy Policy

Privacy Policy

It is Psychiatric Alternatives and Wellness Center's ("PAWC" hereinafter, "us", "we", or "PAWC") policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://www.psychiatricalternatives.com/index.php ("Website"). We respect your privacy and are committed to protecting personally identifiable information and any health information you may provide through the Website.

We have adopted this Privacy Policy to explain:

  • what information may be collected on our Website,
  • how we use this information,
  • under what circumstances we may disclose the information to third parties, and
  • your rights under applicable federal and California law.

This Privacy Policy applies only to information we collect through the Website and does not apply to information collected from other sources, including through your telehealth sessions or through our clinical services. This Privacy Policy, together with the Terms and Conditions posted on our Website, set forth the general rules and policies governing your use of our Website.



Health Information & HIPAA/CMIA Compliance

Some information submitted through this Website—such as through contact forms, scheduling tools, or secure patient intake—may constitute Protected Health Information ("PHI") under the federal Health Insurance Portability and Accountability Act ("HIPAA") and/or the California Confidentiality of Medical Information Act ("CMIA").

PAWC maintains administrative, technical, and physical safeguards to protect PHI as required by federal and California law. Any PHI collected, used, or disclosed through this Website or associated systems is handled in accordance with HIPAA, CMIA, and our Terms and Conditions.

If there is any conflict between this Website Privacy Policy and our HIPAA Notice of Privacy Practices, the Terms and Conditions controls.



Website Visitors

Like most website operators, PAWC collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting this information is to better understand how visitors use our Website.

PAWC also collects potentially personally-identifying information such as IP addresses for logged-in users or users leaving comments. PAWC discloses logged-in user and commenter IP addresses only under the same circumstances that we use and disclose personally-identifying information, as described below.



Gathering of Personally-Identifying Information

Certain visitors to the Website choose to interact with PAWC in ways that require us to gather personally-identifying information. The amount and type of information collected depends on the nature of the interaction (e.g., signing up for a newsletter or submitting a contact form).

If you voluntarily submit medical information through forms on our Website, such information may be considered PHI and treated accordingly under HIPAA and CMIA.



Security

The security of your Personal Information and health information is important to us. While no method of transmission over the Internet or method of electronic storage is 100% secure, PAWC uses industry-standard administrative, technical, and physical safeguards to protect personal information and PHI consistent with HIPAA and CMIA.



Advertisements & Google Remarketing — Healthcare Compliance

PAWC may use third-party advertising tools such as Google Ads for remarketing. No PHI or health-related information is used for advertising or remarketing purposes, and Google remarketing tags are not placed on pages where PHI is collected or transmitted.

Ads appearing on our Website may be delivered by advertising partners who may set cookies. These cookies allow ad servers to recognize your device and deliver targeted ads. This Privacy Policy covers cookies used by PAWC but does not apply to third-party advertisers' use of cookies.



Links to External Sites

Our Website may contain links to external sites not operated by us. We strongly advise you to review the Privacy Policy and Terms of any third-party site you visit. PAWC is not responsible for the content, privacy practices, or security of any external websites.



Cookies

To enrich your online experience, PAWC uses cookies to display personalized content, provide analytics, and store preferences. Cookies may also be used for performance, analytics, and advertising purposes.

By using our Website, you consent to the use of cookies unless you disable them in your browser settings. Some features may not function properly without cookies.

Under California law, cookies used for analytics or targeted advertising may constitute "sharing" of personal information. You may opt out through your browser, our cookie banner (if applicable), or via the "Do Not Sell or Share My Personal Information" mechanisms described below.



Aggregated Statistics

PAWC may collect and publish aggregated statistics about Website usage. PAWC does not disclose personally identifiable information or PHI in this process.



California Consumer Privacy Act (CCPA/CPRA) Rights

If you are a California resident, you have specific rights regarding your personal information under the CCPA and CPRA. These rights include:

  • Right to Know the categories of personal information collected and the purposes for which it is used
  • Right to Access personal information
  • Right to Delete personal information
  • Right to Correct inaccurate personal information
  • Right to Opt Out of the "sale" or "sharing" of personal information
  • Right to Limit Use of Sensitive Personal Information
  • Right Not to Be Discriminated Against for exercising your rights

PAWC does not sell personal information. PAWC may "share" personal information with service providers for analytics or marketing purposes as permitted by CPRA.

To submit a privacy request, you may contact us at:
admin@psychiatricalternatives.com or 415-237-0377.



Categories of Information We Collect

We may collect the following categories of personal information through our Website:

  • Identifiers: name, email address, phone number, IP address
  • Internet activity: browsing history on our site, device information, cookies
  • Sensitive personal information: health information you voluntarily submit
  • Geolocation: approximate location

Purposes of use include:

  • Responding to inquiries
  • Providing telehealth or scheduling services
  • Improving Website functionality
  • Analytics and security
  • Advertising (excluding PHI)


Privacy Policy Changes

Although most changes are likely to be minor, PAWC may update this Privacy Policy from time to time at its sole discretion. PAWC encourages visitors to check this page frequently for changes. Your continued use of the Website after a change constitutes acceptance of the updated policy.



Credit & Contact Information

This Privacy Policy includes edits made for compliance with HIPAA, CMIA, CCPA, and CPRA. If you have any questions about this Privacy Policy, please contact us via email or telephone.