Terms and Conditions

TERMS AND CONDITIONS

Welcome to Psychiatric Alternatives and Wellness Center ("PAWC").

These Terms and Conditions outline the rules and regulations for the use of PAWC's website (Website).

PAWC is located at:
3609 Sacramento St, Suite 150, San Francisco, CA 94118, United States

By accessing this Website, you accept these Terms in full. Do not continue using this Website if you do not accept all of the Terms stated here.

1. Definitions

The following terminology applies to these Terms and Conditions, Privacy Policy, HIPAA Notice of Privacy Practices, and all Agreements:

• "Client", "You", "Your" refers to the person using the Website.
• "The Company", "Ourselves", "We", "Our", "Us" refers to PAWC.
• "Parties" refers to both Client and PAWC.

All terms refer to the offer, acceptance, and consideration necessary to provide Website access and related services in accordance with U.S. law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

2. Health Information, HIPAA, and CMIA

Certain information submitted through this Website—such as intake forms or inquiries—may constitute Protected Health Information ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA") and the California Confidentiality of Medical Information Act ("CMIA").

• PAWC maintains administrative, physical, and technical safeguards required under HIPAA and CMIA.
• Any PHI collected or transmitted through this Website is governed by our HIPAA Notice of Privacy Practices, which supersedes these Terms where applicable.
• This Website is not intended for urgent, time-sensitive, or emergency communication.

3. Not Medical Advice / No Provider–Patient Relationship

Information on this Website is for general informational and educational purposes only.

This Website does not:

• Provide medical, psychiatric, or clinical advice
• Establish a provider–patient relationship
• Substitute for in-person or telehealth consultations

If you are experiencing a medical or psychiatric emergency, call 911 immediately.

4. California Consumer Privacy Rights (CCPA / CPRA)

PAWC complies with the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA").

Your privacy rights—including the right to access, delete, correct, and opt out of certain data processing—are described in our Privacy Policy, which is incorporated into these Terms.

5. Cookies

We employ cookies to enhance user experience. By using the Website, you consent to PAWC's use of cookies as described in our Privacy Policy.

Under California law, some cookies may constitute "sharing" of personal information for analytics or advertising purposes. You may opt out using browser settings or applicable Website tools.

Some advertising partners may also use cookies.

6. License to Use Website

Unless otherwise stated, PAWC and/or its licensors own all website content and intellectual property rights.

You may view and/or print pages from the Website for personal use, subject to the following restrictions:

You must not:

• Republish material from the Website
• Sell, rent, or sub-license Website content
• Reproduce, duplicate, or copy Website material
• Redistribute Website content without permission

7. Hyperlinking to Our Website

The following may link without prior approval:

• Government agencies
• Search engines
• News organizations
• Online directory distributors
• Accredited businesses (with limitations)

Links must not:

• Be misleading
• Falsely imply PAWC's sponsorship or endorsement
• Appear in contexts inconsistent with PAWC's mission

Organizations seeking permission must contact:

admin@psychiatricalternatives.com

Approved parties may link using:

• PAWC's name
• The Website URL
• Descriptions appropriate to context

No use of PAWC's logo or artwork is permitted without a trademark license agreement.

8. Iframes

You may not create frames around our webpages without prior written permission.

9. Reservation of Rights

PAWC may request removal of any links to our Website at any time. You agree to immediately remove all links to our Website upon such request. We also reserve the right to amend these Terms and Conditions and its linking policy at any time. By continuing to link to our Website, you agree to be bound to and abide by these linking terms and conditions.

10. Removal of Links

If you find any link on our Website objectionable, you may notify us. PAWC will consider requests but is not obligated to remove links.

We do not warrant:

• Website completeness or accuracy
• Continuous Website availability
• That Website content remains current

11. Prohibited Uses

You agree not to:

• Use the Website for unlawful purposes
• Attempt unauthorized access to PAWC systems or patient information
• Interfere with Website functionality
• Scrape or harvest data
• Transmit malware or harmful code

PAWC may terminate access for violations.

12. Third-Party Services and Advertising

The Website may use third-party services such as:

• Analytics tools (e.g., Google Analytics)
• Hosting providers
• Advertising or remarketing tools

PAWC does not share PHI with advertisers or analytics vendors.

Any personal information processed by third parties is handled per our Privacy Policy.

13. Content Liability

PAWC is not responsible for content appearing on external websites linked to ours.

You agree to indemnify PAWC against claims arising from your Website or linking activities.

14. Disclaimer of Warranties

To the fullest extent permitted by law, PAWC disclaims warranties relating to Website accuracy, reliability, availability, or fitness for particular purposes.

Nothing in this disclaimer:

• Limits liability for death or personal injury caused by negligence
• Limits liability for fraud or fraudulent misrepresentation
• Limits liability not permitted under California law

15. Limitation of Liability

PAWC is not liable for:

• Damages arising from your use or inability to use the Website
• Reliance on Website content for medical or clinical decisions
• Unauthorized access to data or transmissions
• Website interruptions or technical failures

PAWC does not limit liability where prohibited by law (including certain healthcare obligations).

16. Indemnification

You agree to indemnify PAWC against claims arising from:

• Your misuse of the Website
• Violation of these Terms
• Violation of applicable law

This indemnity does not apply to claims resulting from PAWC's own negligence or violation of HIPAA/CMIA obligations.

17. Modifications to Terms

PAWC may revise these Terms at any time. Continued use of the Website constitutes acceptance of revised Terms.

18. Contact Information

If you have questions about these Terms, please contact us at:

admin@psychiatricalternatives.com
or 415-237-0377.